Shipping Policy
This Policy was last updated on July 11, 2024
Thank you for shopping at FluffePet!
We strive to provide a seamless shopping experience and timely delivery of your furry friend's new favorite items.
Order Processing Time
- All orders are processed and dispatched within 1-2 business days.
- You will receive email confirmation upon order placement and shipment.
Kindly note that processing times may be extended during peak periods or promotional events.
Estimated Delivery Time
Expect delivery in 3-8 business days, based on the shipping country and location.
You can check the “Estimated Delivery” Tab on the product page for accurate estimated delivery time of the item.
Shipping Cost
The shipping cost for your order will be calculated at checkout based on your country and specific shipping address, and will be displayed during checkout.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website or you can write to us through our page contact us, chat or contact our customer support team at support@fluffepet.com
The courier may contact you regarding your order with the telephone number you provided at the time of ordering.
Delivery
We strive to deliver your orders as quickly as possible. However, please note that delivery times may be affected by factors beyond our control, such as weather or carrier delays.
If you experience any issues with delivery, please contact our customer support team at support@fluffepet.com
Return, Exchange and Refund
Please refer to our Return and Refund Policy for detailed information about our processes on how to return an item.
Contact Us
If you have any questions or concerns about our Order and Shipping Policy, please do not hesitate to contact our customer support team:
- By visiting this page on our website: Contact us page
- By sending us an email: support@fluffepet.com
Thank you for shopping with us!